Wipro Recruitment 2024 for 2024, 2023, 2022 Batch Freshers | Wipro Careers Page Link: Are you one of the candidates who have completed your education and looking for a job? Then you are at the right place. Recently Wipro revealed the notification of Wipro Jobs 2024 for Freshers candidates. Wipro Recruitment is a wonderful opportunity for freshers who are struggling to land their first job.
Wipro Recruitment 2024 Drive For Freshers
Name: Wipro
Experience: Freshers
Job Type: Full Time
Location: Mumbai
Job Role: Associate
Qualifications: Any Graduate
Skills:
Process Knowledge – Knowledge of assigned processes, tools, and systems – Foundation to Competent.
Collaborative working.
Problem-solving and decision-making.
Attention to Detail.
Job Description
Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.
Wipro Recruitment 2024 Drive : Apply for Job
